Debt Management (Debt Collection/Credit Control)

Course description and benefits

This course is designed to give business owners, credit controllers and portfolio managers an in-depth knowledge of best-practice debt collection techniques, and content can be tailored to your individual company. It aims to inform participants on the latest methods of improving credit control and debt collection activities in business while constructively dealing with customers in financial distress.

Who will benefit

• Debt collectors
• Accountants
• Sales representatives
• Credit controllers
• Financial managers
• Emerging and new entrepreneurs
• Owner-managers in all sectors
• Government financial/accounting officers
• Other interested stakeholders

Course outline

• Legal/regulatory issues and consumer protection codes
• Types of debtors
• The debt collection process
• Effective collection call techniques
• Basic negotiation skills
• Handling phone conversations with difficult customers
• How to make effective partial payment agreements
• Managing third party mediation

Course outcomes

On completion of this course, participants will:

• Be more efficient and proactive in debt collection activities.
• Know how to recognize and overcome difficulties in negotiating repayment agreements.
• Understand how to enhance confidence in handling collection calls.
• Know strategies to avoid verbal conflict with a customer.
• Be able to identify types of debtors.
• Understand how to manage personal emotions.

Course format

The course is a combination of classroom time and learning workshops. Classroom sessions are inten­sive and participative and will include a variety of approaches such as lectures, group discussions and practical exercises. A number of guest lecturers will also make presentations, aiding the overall learning experience.

Presenters

The course presenters will include top-level industry experts and practitioners

Course materials

In addition to comprehensive course notes, participants will be provided with course bags, core textbooks and a notebook.

Tea break and lunch will also be provided.