Conflict Management
Course description and benefits
This course is designed for participants who work daily with people in a professional environment, community or volunteer sector. People will learn a set of skills that will provide them with the proper tools to effectively handle and prevent conflict from occurring.
Who will benefit
- HR professionals
- Senior managers
- Customer complaints specialists
- Government department leaders
- Political representatives
- Religious leaders
- Trade union officials
- Student union leaders
- New and emerging entrepreneurs
- Chief operating officers
- Other interested stakeholders
Course outline
- Introduction to negotiation
- Mediator skills
- Understanding conflict
- Listening skills
- Management styles
Course outcomes
On completion of this course, participants will:
- Have a better understanding of conflict.
- Understand how to prevent conflict.
- Have a proper set of skills to understand conflict.
- Understand how to extinguish conflict effectively.
Course format
The course is a combination of classroom time and learning workshops. Classroom sessions are intensive and participative and will include a variety of approaches such as lectures, group discussions and practical exercises. A number of guest lecturers will also make presentations, aiding the overall learning experience.
Presenters
The course presenters will include top-level industry experts and practitioners.
Course materials
In addition to comprehensive course notes, participants will be provided with course bags, core textbooks and a notebook.
Tea break and lunch will also be provided.
| Venues | Dates | Cost |
| Dublin | 5-9 June | $3,400 per participant |
| London | ||
| Dubai | 4-8 December | $3,400 per participant |
| Local
(Nigeria) |
21-25 August 23-27 October | N245,000
inclusive of VAT per participant |
Course Features
- Lectures 0
- Quizzes 0
- Duration 30 hours
- Skill level Beginner
- Language English
- Students 25
- Assessments Yes
