Advanced Communication Skills for Health care Professionals

Teacher

Admin22

Course description and benefits

This is a highly practical course that will directly benefit health care professionals in varying roles and improve their communication with patients and family members while building effective working relationships with colleagues. Participants will practice use of strategies with case scenarios through role-play and feedback.

Who will benefit

Doctors (all specialties)
Clinical nurse managers
General nurses
Clinical risk assessors
Health regulators
Health administrators
Paramedics
Care workers
Care assistants

Course outline

Verbal and non-verbal communication
Effective listening skills
Feedback principles and practice
Report writing
Internet usage as a communication tool
Breaking bad news
Dealing with communication challenges
Barriers to communication

Course outcomes

On completion of this course, participants will:

Be able to communicate life-altering news in a sensitive but effective way and be capable of managing difficult patients or family members through effective communication. • Be aware of the common barriers to effective communication between health care practitioners and patients and be able to use specific strategies to influence patients to provide information necessary for their treatment.
Have strategies to promote effective communication among staff to avoid inadvertent medical errors and patient harm caused by poor communication.
Understand the importance of effective listening and increase their awareness of non-verbal communication cues.

Course format

The course is a combination of classroom time and learning workshops. Classroom sessions are intensive and participative and will include a variety of approaches such as lectures, group discussions and practical exercises. A number of guest lecturers will also make presentations, aiding the overall learning experience.